Job Description:

Please check out our Sona Overview to learn more about why YOU should join our team!

Locations: 

Glen Allen: 4198 Cox Road Suite 109 Glen Allen, VA 23060

Midlothian: 6127 Harbourside Center Loop Midlothian, VA 23112

Hours: M-Tues-Wed-Fri 9am-5pm; Must be able to work 1 late shift per week (Thursdays 11am -8pm) and 1 Saturday per month (10am- 3pm)

Patient Liaison                                                                                          

Patient Liaison is a mission-critical role for Sona Dermatology patients. For your respective practice, you are responsible for commercial excellence with emphasis on 1. quality of patient experience/service, 2. quantity and quality of practice sales-growth, and 3. overall practice-level performance and value creation.

With extraordinary opportunity and great expectations-accountability, the Patient Liaison enjoys commensurate performance-based compensation (base, benefits, bonus) and requisite latitude to collaborate, innovate, and drive/execute results.

In addition to servant leadership and top talent EQ/IQ, the Patient Liaison operates in a highly dynamic environment where it is vital to 1. be a subject matter expert in all Sona Dermatology services and 2. actively service patients and communities through effective consultative processes.

Role / Duties & Responsibilities                                                               

The Patient Liaison is responsible for management of the practice commercial functions (patient & referral education, service, and value creation) and includes:

• Communication of #1 Patient Clinical-Cosmetic Care for Life Value Proposition to patients and partners (clinical, cosmetic, retail)


• Voice of the Client/Patient (and Referrals) for innovative patient service and care


• Active-Engaged Leadership in partnership with Practice General Manager to Drive Daily Commercial Excellence


• Strategic Plan/Tactical Performance (practice sales, service, and value creation)


• Practice Business Development and Physician Liaison (growth initiatives, referrals, strategic partnerships)


• Data-Driven Analytics/Insights & Technology-Enabled/Accelerated COE Workflows

Patient Liaison reports to the Practice General Manager and partners with Commercial Initiatives Leader, and Corporate Teams. The ideal Patient Liaison, in partnership with the Practice General Manager, will be an essential part of Sona Dermatology’s Commercial Team and is a leader with strong interpersonal skills, professional and personal integrity, and an effective leadership style aligned with Sona Dermatology’s organizational guiding principles:

1. Excellent in Pursuit of Extraordinary


2. Sona Derm P1! Servant Leadership


3. Integrated-Shared Vision


4. Ecosystems, Not Hierarchies


5. Collaboration-Communication


6. Culture of Accountability/Urgency


7. Agile-Acceleration-Simplification


8. Breakthrough Comfort Zone DNA


9. High Engagement-Participation


10. Innovation-Learning Culture

Definition of Success                                                                                  

• Build-Lead Practice Sales Growth/10x Commercial Excellence


• Drive Growth to Achieve/Exceed Practice Performance Plan and KPIs


• Deliver Results to Accelerate Growth and Maximize Value Creation for Patients

Capabilities Experience / Expertise / Education                                           

• 3-5+ Years Consultative Sales Experience (B2C, B2B, BD, growth, sales)


• 1-3+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail)


• 1-3+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail


• Track Record of Breakthrough Results (growth, innovation, revenue/sales, value creation)


• Entrepreneurial Spirit (active/decisive, problem-solver, growth/innovation ventures)


• Expertise in Growth Strategy including Leveraging Data and Analytics/BI Resources


• Commercial Excellence Toolkit (BD, CRM, Organic Initiatives, Referrals-Clinical/WOM)


• Bachelor's Degree and Continuing Relevant Industry/Professional Training

                                                                                                                   

Are you the one? If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.

For 40+ years, Sona Dermatology, the innovator, and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our “center-of-our-universe” clients’/patients’ lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness). In addition to Sona Dermatology’s elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona’s industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss).

At Sona Dermatology, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology. We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past. In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.

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