Manager, Front Office is responsible for providing day-to-day leadership to the Front Office, Surgery Coordinators/Schedulers, Works with and oversees clinical staff.
Major duties and responsibilities:
Leadership
Directs and supervises employees engaged in the front office operations.Hires, trains, and evaluates front office and scheduling employees in consultation with Human Resources, supervisor and the doctor.Manages employee performance to ensure that employees skills meet and/or exceed the expectations of the position they hold.Responsible for ensuring that the sites have adequate front office & scheduling coverage/staffing with consideration to facility budget, patient flow, and physician expectations.Identifies and develops process improvement plans.Conducts monthly staff meetings.Maintains doctor schedule to ensure that the clinics have clinician coverage throughout the year to prevent any interruptions to patient care.Specific to Surgery Coordinators, monitors and provides guidance in insurance updates, surgery guidelines and protocols.Projects to employees and maintains a positive and solution driven demeanor towards the systems, processes and changes in healthcare delivery.
Front Office
Ensures Front Office areas are neat and clean, and equipment is in good order at all times, including any safety and maintenance checks.Manages the employee template and surgery blocks for efficiency and coverage at all clinics.Assists in the development and implementation ENT Center quality assurance and utilization programs.Maintains and provides to the Practice Administrator reports and KPI metrics, e.g. No-show Rates, OTC, EOD, patient and surgery volumes, etc.Responsible for managing Workqueues, EMR templates and scanning of all documents to the EMR system.Provides supervision and governance of the phone tree to ensure the lowest wait times across all facilities.Monitors and maintains proper supply levels, places orders and/or delegates the ordering accordingly to ensure that the office has adequate supplies. Ensures that supply spending is within the office budget.Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.Other duties as assigned.