Posted in General Business 26 days ago.
Type: Full-Time
Location: Coronado, California
Reporting to the Guest Relations Manager, the Guest Experience Liaison "GEL", primary responsibility is to improve the guests' experience through continued interaction with all guests and liaise with the Rooms
Division and Food and Beverage teams. The GEL is a key member of our Guest Relations team and will
enable the department to achieve the departmental goals of creating "Guests for life". The GEL holds accountability for instilling consistency of hotel standards as well as generating and promoting ideas to
enhance the guest's experience.
What will I be doing?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Ability to understand and follow written and or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
The hourly rate is $18.90 - $21.00 and is based on applicable and specialized experience and location.
Hilton Global
|
Hilton Global
|
Hilton Global
|