Job Description:

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.

As it was with 3M, at Solventum all q ualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Export Customer Service (New Health Care Company)

3M is establishing two industry-leading companies, creating value through the spin - off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

• Proven category leadership


• Exposure to attractive end-markets


• Innovation mindset driving improved patient outcomes


• Collaborative customer relationships


• Deep global regulatory experience


• Operational excellence and strong cash flow


• Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".

The Impact You'll Make in this Role

As an Export Customer Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manages orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases


• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders


• Understands and supports the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments


• Manage enquires direct from customers regarding product availability, order status, expedites, etc.


• Follow up on escalations, delays, and transportation issues.


• Identify and implement opportunities to improve customer satisfaction and/or processes

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher AND (2) years of customer service experience in a private, governmental or public environment.

OR

• High School Diploma/GED from AND (6) years of customer service experience in a private, governmental or public environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions


• Excellent organization skills with ability to prioritize and manage multiple assignments


• High proficiency using PC based applications (Excel, PowerPoint)


• Experience working on cross-functional and international teams


• Salesforce, SAP and COMS experience


• Initiates, leads, and implements the process of problem identification and resolution

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location: Remote

Travel: May include up to 0% domestic/international

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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