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Analyst, Channel Analytics at Hilton Global

Posted in General Business 21 days ago.

Type: Full-Time
Location: Addison, Texas

Job Description:

***This role is based at one of our corporate offices in Dallas, TX, or McLean, VA***

This is your chance to be part of an in-house Commercial Strategy, Insights, and Analytics team of consultants to important functions across Hilton! The team consists of both embedded authorities who serve as strategic advisors to partners and technical specialists who are proficient in advanced analytics techniques and tools. As an Analyst, Channel Analytics , you will support Hilton's Customers, Brands, Marketing, Digital, Revenue, and Sales organizations, with special support for the executive leadership team. On the Channel Analytics team reporting to the Manager, Channel Analytics, you will work on projects including optimizing self-service automations and identifying friction in customer experience journeys.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.


Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Analyze data and metrics for channel performance that involve multiple data sources (Adobe, Amazon Connect, Kipsu, XMD, etc.).
  • Maintain and monitor dashboards and reporting for health metrics and KPI's in an evolving environment of releases and expansions.
  • Deliver analysis to answer business questions and outline impacts.
  • Use data to tell comprehensive and compelling stories that business partners can use to make decisions.
  • Perform end-to-end support of tracking and implementation for Channel/CX Experiences.
  • Monitor and test new features/enhancements introduced.

How you will collaborate with others:

  • Work closely with BI team to create standard reporting, dashboards, and metrics.
  • Collaborate with CX Product Owner team on building business requirements for data and self-service tools.
  • Partner with teams across the enterprise, specifically within Channel Analytics and the broader CSIA teams to understand and support initiatives efforts, as well as data training materials and standard operating procedures.

What projects you will take ownership of:

  • Adobe analytics testing of product releases/updates/fixes, supporting the full process, pre and post release.
  • Develop functional reporting and data automations for Keys Business Review initiatives such as MBRs, QBRs, and Colocation meetings.


You have these minimum qualifications:

  • One (1) year of work experience in Analytics.
  • Experience with data QA, data pulling, data manipulation, debugging, and validating digital measurement is working as expected.
  • Strong analytical and statistical skills in Excel, specifically pivot tables, vlookups, and formulas.
  • Basic knowledge of SQL querying.

It would be useful if you have:

  • Demonstrate expertise in messaging and digital data such as Adobe, Amazon Connect, Qualtrics.
  • Possess experience with a coding language such as Hive, R, SAS, or Python.
  • Exhibit general understanding of Data Warehousing, Data Modeling, and Data Visualization concepts/tools.
  • Demonstrate proficiency working with Alteryx, Adobe, MicroStrategy, Tableau, or other BI tools.
  • Have decoding experience utilizing browser extension tools such as Omnibug, Observe Point, etc.
  • Exhibit strong storytelling and presentation skills.


The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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