Logistical Parts Coordinator at Alfa Laval Global

Posted in Other 19 days ago.

Location: Houston, Texas

Job Description:

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you're looking for!

About the job

The Logistics Parts Coordinator provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Richmond, VA.

As a part of the team, you will:

•Answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.

•Provide backup support for the customer service website by responding to customer inquiries.

•Ensure accuracy by determining part numbers through the use of manuals, drawings & help desk.

•On a rotating basis provide 24-hour emergency on-call service to customers and field service techs.

•Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.

•Address complaints resulting from customer error or that of other external or internal sources.

•Authorize customer return of parts not needed or parts shipped in error.

•Assist AP/AR in processing credits for part returns, providing proof of delivery to ensure proper payment of invoices and receiving PO's so vendors can be paid.

•Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner.

What you know

  • High school diploma
  • Two (2) years experience in a customer service role
  • Excellent interpersonal, communication and organizational skills
  • Strong desire to provide quality service with a team approach to achieve customer satisfaction.
  • Willingness and ability to be on 24 hour call on a periodic basis.
  • Strong PC skills in word processing, spreadsheet and database software.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. . At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $43,000 - $53,000.

EEO/Vet/Disabled Employer

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