Position Description

PRIMARY PURPOSE: Supervise and coordinate the activities of the Traffic Department to ensure timely receipt and shipment of customers' products and inventory
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise the day to day operations of the Customer Service Department, including scale operations


• Work with Operations Superintendent to develop weekly load plans for barge and rail operations, oversee communication of plan to customers and contractors.


• Work closely with operations supervision to ensure efficient completion of all shipping and production orders


• Ensure that customer reports and inventory management and accounting management systems are maintained


• Ensure that barge, truck, rail, production and shipping orders from customers are efficiently disseminated to the terminal's operations teams in a timely manner


• Track and report shipping and production performance against customer requirements / orders. Ensure that all quality control measures are adhered to at all times


• Assist customers and surveyors with resolving questions / problems regarding inventory accounting


• Meet with potential customers to discuss terminal inventory processing operation


• Work closely with commercial team and terminal management on customer issues or discrepancies


• Manage Dual Verification of all customer's order creations have been done property by personnel to insure proper billing


• Ensure proper close out and entry into Inventory system of all plant operation orders generated in the terminal


• Allocate resources and manage variances between measurements to ensure proper inventory accounting


• Oversee daily inventory levels and production performance against customer requirements / orders


• Working knowledge of MN DOT rules and regulations


• Work with Terminal Management to meet financial targets established in budgets. Assist with development of annual operating budgets


• Provide excellent customer service and respond to all customer inquiries / concerns


• Ensure proper staffing for daily operations


• Provide leadership, training and development to all Customer Service Department employees


• Ensure that all reports, records and documentation are kept orderly and current. Perform all work in strict accordance to Company policies and procedures


• Attend daily, weekly and monthly safety meetings


• Report all accidents, incidents and near misses to management


• Maintain a positive and professional atmosphere for all employees and visitors


• Other duties as directed or required.

Position Requirements

Education:
• High school diploma or GED

Preferred education:
• Bachelor's degree in Business Administration, Operations Management or related discipline
• Continuing education in supply chain management

Experience:
• High-volume experience in a customer service, traffic, transportation, or fleet management role with major responsibility at a bulk terminal

Certifications, licenses, registrations:
• Must possess and maintain valid driver's license and maintain driver insurability

Competencies, skills, abilities:
• Demonstrated leadership competencies
• Engage as a team player with other terminal leaders to support the growth, development and operation of the terminal
• Be able to take direction from leaders and act accordingly within the instructions given, Core Principles and all KM policies and procures
• Excellent written and verbal communication skills including email and presentation skills
• Advanced MS Office skills including Excel
• Software inclusive of inventory management and accounting modules, i.e., SAP, Galahad, and Financial software Galahad, and Merlin
• Strong business acumen
• Ability to direct the work of others and be self-directed as well
• Strong organizational skills and attention to detail
• Excellent math skills

Physical demands:
• Balance work day between office-based duties and exposure to yard, rail and barging operations
• Ability to wear five (5) points of PPE including hard hat, reflective protective clothing, gloves, safety glasses and steel-toed boots
• 20% of work is performed outdoors leading and directing staff and conducting terminal traffic management. Outdoor conditions consist of hazards including exposure to situations with a risk for injury such as proximity to moving equipment, electricity and working in high places and over water.
• Office Work: 80% of work is performed indoors. An average day includes standing, sitting, walking, navigating uneven surfaces, climbing stairs, finger dexterity, reading and writing associated with required documentation, file updating, telephone and radio communication, and computer operation.


EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.