Roadhouse Host/Event Staff
Greets and seats guests politely and enthusiastically, answers the phone and maintains cloud-based reservation book and waitlist, cleans/maintains the host area, retail areas and vestibule, and assists supervisors/co-workers as needed.
Part-time (20-26 hours per week) positions available. Must be available to work daytime on Mondays, Tuesdays, and Saturdays. Typical shifts are 8am-2pm or 4pm-9pm. Candidates must be able to work a minimum of two shifts per week. Weekday availability is required, and some weekend shifts may be available.
Wage: $14/hour - $13/hr + tips (avg $14+/hour)

Our Performance Expectations are:
Essential Functions:
Arrives on time for all shifts, meetings, and classes.Follows the training compact and takes responsibility for his or her training.Gives great service over the phone.Is active in helping "connect the dots"Follows host priority listMaintains neat workspace and completes all assigned side work.Positively responds to requests for help from guests, managers, and staff.Takes reservations accurately, politely, and enthusiastically using our three steps to great service.
Other Functions:
Follows the three steps to great service and the five steps to handling a customer complaint.Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.Knowledgeable about upcoming special dinners and private events.Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.Follows the staff member guidelines.Documents all code reds and greens.

Physical Demands:
Must be able to move and position self around the kitchen, the basement and on the dining floor during the shiftBending, stooping, and being positioned upright for long periods at a timeMust be able to safely lift up to 50 lbs.Must be able to balance and relocate a tray with drinks and/or dishesAscends/Descends between basement and main floor

Our Event Staff performance expectations are:

Is able to follow directions in the moment, under time pressure, with a smileCan work long shifts that require standing/walking/bending/lifting throughout shiftHas excellent communication skillsHas the ability to handle multiple tasks at one time and stay focusedStays well organized with a strong attention to detailHas reliable transportationServes food and beverages carrying large, heavy traysSets up and tears down events including tables, chairs, place settings, linens, buffetsStocks and replenishes food stations/buffet tablesAssists bartenders as needed, including serving beer and wine on occasionBusses tables and works to keep guest spaces clean and tidy
Successful Candidates will have the following Personal Characteristics:

Passionate about great food and great service. Interest in learning about food, people, business.Self-motivated, especially under pressure.Ability to work independently and as a member of a team.Able to effectively manage their emotions in the workplace.Communicates effectively and efficiently.Likes to read.Detail-oriented.Can handle complexity and paradox.Strong organizational skills.Strong interpersonal skills.Bold! Engaging! Entertaining!

Benefits & Perks
From Day 1

Paid training

Paid time off accrual

Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members

25% reimbursement for massages

Discounts at local businesses

After 90 days of service

Company paid long term disability(if eligibility requirements are met)

Company contribution to medical insurance and health savings account

Company contribution to dental insurance

Vision Coverage

A 40% off discount card for Zingerman's businesses (must be out of orientation period)

Option to buy a Zingermans community share

After 1 year of service

401k matching contributions after eligibility requirements are met