Job Description:

Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Status: Full-Time
Company: PREMIER Bankcard

About The Role

Are you looking for the opportunity to utilize your ability in application administration? PREMIER Bankcard is looking for a friendly, outgoing individual to be responsible for managing and contributing to a team that ensures business applications are available and performing optimally for the organization.

This position is an on-site opportunity at our PREMIER Bankcard location in Sioux Falls, South Dakota. 

Job Duties and Responsibilities

• Manage and contribute to the application team’s work responsibilities


• Performs daily monitoring of job movement through production applications


• Performs daily monitoring of application alerts and remediate issues


• Identify monitoring opportunities and coordinate the implementation


• Administer and support the various Premier application platforms, including SharePoint, MuleSoft, DevOps, Enterprise Scheduler, Data Governance Platform and custom-built applications 


• Identify when reported issues are global in nature and escalate


• Assist in application upgrades, vulnerability management, patching, and server migrations


• Creates and escalate issues through the Premier ticketing system


• Articulate to peers and leadership teams what impact existing production issues have to the business


• Will be included in an on-call rotation and occasional after-hours support


• Performs other projects or miscellaneous duties as requested or assigned


• Document and analyze problems, and publish maintenance schedule


• Identify gaps in existing support procedures and work instructions, then collaborate with others to fix them


• Maintain system documentation


• Coordinate with vendor support on all issues


• Fully responsible for problem management activities such as issue resolution and root cause analysis


• Provide application performance tuning


• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment


• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments


• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly

Skills and Qualifications

• Financial systems management


• Monitoring Tools via NOC (AppDynamics, PRTG, vRops)


• ITSM Application (Cherwell)


• Windows, Linux, SaaS & PaaS application administration


• Understanding of cloud computing platforms, such as AWS and Azure


• Understanding of network topology for troubleshooting applications


• Demonstrated technical background


• Ability to work under pressure with a high sense of urgency


• Ability to meet deadlines, to ensure jobs ship out on time


• Pro-active approach


• Typically requires 5+ years of related experience, prefer a minimum of 3 years of experience in supporting application systems.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week


• Traditional and High Deductible health plan options available


• FREE dental and vision coverage


• Generous Paid Time Off plans


• 401(k) – dollar-for-dollar match up to 5% of total compensation


• Special discounts and offers for events at the Denny Sanford PREMIER Center


• PREMIER Wellness Program


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back


• Employees are rewarded, valued, and celebrated for hard work


• Various Career advancement opportunities and growth


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description

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