Job Description:

Position Title: Software Engineer III, ServiceNow (P3) 

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role:

As a Software Engineer III, ServiceNow you’ll join our Data & Digital team helping us lead, design, and build our digital transformation and define what’s next for our business—while working in an organization that’s continuously investing in data and systems. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.

Software Engineer III, ServiceNow will play a key role in designing, enhancing, implementing, and maintaining effective and scalable solutions using ServiceNow, and integrating with third party and in-house products. This role will work closely with a variety of stakeholders in the business to lead solution discussions, provide technical leadership, drive continuous process improvements, and mentor other engineers toward comprehensive solutions that improve business processes and drive efficiency across all business functions. The Software Engineer III, ServiceNow will guide efforts for standardization and best practices.

Responsibilities: 

• Lead upgrades, maintenance, configuration of, and integration with ServiceNow.


• Participate in all phases of the development life cycle and take a lead role with requirements analysis, software design, reviewing the work of others, setting standards, and providing Level 3 production support.


• Provide solutions to complex challenges leveraging the ServiceNow platform, modern development languages, and frameworks.


• Research new technology in response to enterprise-scale business requirements, systems configurations, or technology innovations.


• Responsible for training and providing technical mentorship to team members.


• Develop and maintain relevant documentation for new enterprise-scale technologies.

Expectations

• Possesses and applies a broad knowledge of principles, best practices, and procedures in the field of software development in the completion of complex software engineering activities


• Guide technical teams and other engineers in pursuit of operational excellence


• Aptitude for working in a high performing, diverse team using active communication and a strong sense of ownership applying an agile software development approach


• Relies on experience and judgment to structure / organize work and accomplish goals


• Embraces opportunities to broaden organizational impact


• Strong interpersonal skills and business acumen

Education/Certifications:

• BS Degree in Engineering, Computer Science, or related technical discipline


• Extensive professional ServiceNow experience required


• Related ServiceNow certifications preferred

Experience/Minimum Requirements:

•  5+ years of professional experience developing and administering ServiceNow


•  Broad knowledge of integrating ServiceNow to external platforms via Web Services


• Experience with designing and configuring Customer, Contractor, and Service Portals


• Experience with development of the NOW Mobile and NOW Agent Mobile apps


• Experience with Case/Major Case/Field Service Management


• Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Workflow/Flow


•  Knowledge of agile development practices 


•  High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes

Working Conditions: This is a remote role with the expectation of on-site/in-person collaboration with teammates and stakeholders for moments that matter and may require up to 15-20% travel. 

For New York, Colorado, California, and Washington residents - The hiring range offered for this position is $120,000 - $145,000 annually. In addition to salary, employees are eligible for an annual bonus of up to 15% of annual salary and restricted stock. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.  

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Data & Digital

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