Who are we?
As an innovative primary care provider, Avance Care is in the business of improving the standard of healthcare. By offering convenient, accessible, cost-effective healthcare services, we keep our patients at the center!

Role Description
To facilitate the flow of internal referrals to Behavioral Health Services by acting as a liaison between the providers and patients while providing high quality customer care

Core Responsibilities

Maintains confidentiality in regard to HIPAA laws
Assist patients with prompt, efficient, and professional service when coordinating appointments for the Specialty Service line
Responsible for obtaining, verifying, and inputting all information accurately in the system
Answer telephones and electronic communications promptly for general questions and scheduling
Take and check messages and relay messages to the appropriate staff members
Scheduling/Rescheduling patients for appointments; going over provider waitlist to backfill appointments
Set up new patients and update patients' accounts by compiling accurate information and required paperwork
Explain Specialty Services, policies, and fees
Verify patient insurance benefits for Specialty Services and medications
Communicate with Primary Care Providers and Specialty Providers
Manage Referral 'bucket' for all Specialty Service lines to include: daily/weekly telephone calls, emails, letters, telephone encounters, and actions; compile and review data from EMR to initiate appropriate referrals; navigate hospital database for patient records and generate appropriate referrals
Communicate benefit information and financial obligation to patients
Utilizing waitlist resources to ensure full provider schedules, running reports for population health initiatives, writing and updating workflows, and running provider dashboard reports
Accomplishes all tasks as assigned or become necessary

Qualifications

Associate degree in Healthcare Administration or related field
CNA, preferred
0-2 years related experience

What are we looking for?

Medical, Administrative, and/or Customer Service experience
Strong written and verbal communication
Patient confidentiality, HIPAA
Team player
Strong computer skills
Detail-oriented
Strong time management and workload prioritization
Knowledge of common medical terminology

Schedule

Monday - Friday 9am - 5:30pm
Hybrid/Remote (4 days remote, 1 day in-person)
In-office every Wednesday