1. Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
2. Participates in existing processes (and develops new, when necessary) where they then receive instructions from Leadership Team Members to possibly intervene in disruptive client behavior at its infancy, preventing escalation and creating a more positive resolution.
3. Conduct wellbeing checks throughout assigned shifts and areas to build relationships and trust with clients; developing ongoing rapport with clients.
4. Conducts regular facility rounds throughout shift and takes action on any abnormalities discovered.
5. Conducts follow-up face-to-face visits with all clients of concern, as identified by case
management staff, incident reports, and shift reports.
6. Completes daily activity log indicating contacts; completes weekly reports on each client showing improvements, areas of need, and adherence to case plans. Submits reports to Risk Management Director and Case Management Directors weekly.
7. Assists by providing coping strategies to clients, debriefing after stressors or incidents and assists clients with linkage to the most appropriate resources and services.
8. Communicates and coordinates with case management in shelter or housing programs.
9. Models appropriate crisis prevention and de-escalation skills; provides training and education to YMCA staff on identifying when a client may be about to escalate or in crisis and the appropriate response.
10. Engage in crisis de-escalation to reduce situations resulting in violence, harm, and/or police and emergency medical involvement
11. Provides appropriate information to emergency services during incidents requiring their response.
12. Communicates and coordinates with on-site staff throughout shift as well as with Case Managers, and/or Program Managers for post-crisis client follow-up
13. Participates in all scheduled practice group and training sessions with partner organizations.
14. Shares and reports out data and summaries to partner organizations and funders as requested. Monitors and meets outcome requirements as determined by the YMCA and funding organizations.
15. Participates in case conferences with clients, case managers, and service providers.
16. Adheres to policies related to boundaries with youth. Participates in required abuse risk management training.
17. Reports suspicious and inappropriate behaviors.
18. Follows mandated abuse reporting requirements.
19. Adheres to job-specific abuse risk management responsibilities.
20. Other duties as assigned.