Conducts initial investigation and response to reported incidents following proper policy and procedure.
Coordinates with the Operations Control Room (OCR), Contract Security, and other internal groups to ensure an effective response to all physical security matters.
Conducts intelligence gathering and analysis to determine potential impact to company assets.
Possesses analytical ability to make independent judgement within a limited time frame.
Proactively and resourcefully makes informed decisions based on limited information.
Additional Requirements for Senior Level
Serves as the lead trainer for new Security Command Operators.
Assists in developing and maintaining the SCC Schedule.
Initiates After-Action Reviews of physical security related incidents.
Takes additional responsibility and ownership of SCC actions while on duty.
Serves as acting SCC Supervisor during times of need.
REQUIREMENTS
Experience/Education Requirements
Associate Level
High School Diploma or equivalent with a minimum of three (3) years experience in a physical security or incident management capacity, preferably in a Security Command Center environment or
Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field
Intermediate Level
High School Diploma or equivalent with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment or
Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment or
Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field.
Senior Level
High School Diploma or equivalent with a minimum of seven (7) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment or
Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment or
Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment
Additional Senior Requirement
Physical Security Professional (PSP) or a Certified Protection Professional (CPP) certification is required
Other Requirements for all Levels
Primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training.
Ability to work rotating 12 hours shifts, including days, nights, weekends, holidays, and on-call.
Ability to exercise independent judgement, work in a high stress environment with speed and accuracy and have excellent written and verbal communication skills.
Provide leadership in emergency situations.
Function professionally in a minimally supervised environment.
Possess basic computer skills including Word, Excel, and internet-based applications.
Must maintain a high ethical standard as a security professional. Not only to make ethical decisions but to maintain a code of ethics to exhibit exemplary conduct, protect confidential information, maintain a safe and secure workplace, develop good rapport within the profession, strive to attain professional competence, and encourage high standards of security ethics.
