Job Description:

We are looking for a Systems and Applications Specialist to work with several clinics, providing both hardware and software help to end users. This employee provides support and lends technical expertise to departments and users for software, applications, security, and systems issues. You will need to be able to support desktop hardware and base and departmental-specific software and applications. Some applications, such as Epic or other medical office software, may be exclusive to clinical operations. It would be helpful for applicants to come from a similar background supporting clinical users.

This is a full-time position that is classified as exempt. It is eligible for all benefits from UTHealth, including healthcare coverage and participation in the State of Texas retirement program. This on-site role requires employees to report to a location in the heart of the Texas Medical Center. The building is on Metro bus and rail lines for easy commuting.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our excellent retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts include entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus, there are many more!

Position Summary:

Provides support and lends technical expertise to departments and users for software, applications, security, and systems issues.

Position Key Accountabilities:

Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repairing or replacing equipment and acts on issues as necessary.
2. Troubleshoots desktop services and systems and recommends improving productivity and addressing workflow issues.
3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.
4. Train users on various systems, applications, and software.
5. Documents each case, annotating all updates to ensure proper resolution documentation.
6. Maintains database of desktop services issues and resolutions for future reference.
7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.
8. Approve all IT lease and purchase requests.
9. Participates in executing rollouts/deployments, migrations, and upgrades.
10. Other duties as assigned.

Certification/Skills:

* A+, MCSE, and/or MTA (Microsoft Technology Associate) preferred.
* Good communication skills, both verbal and written.

Minimum Education:

Associate's degree or relevant work experience in lieu of education.

Minimum Experience:

Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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