Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Engineer I-IV, OAS, to be Remote/Field-based, and can be located anywhere within the US.
As a Field Engineer-OAS, you will be responsible for providing management and technical leadership to ensure customer satisfaction. This role serves as a primary service contact for customers, dealers, service providers, and internal departments to properly identify, analyze and manage through appropriate resolution performance, reliability, and serviceability issues while maintaining cost effectiveness.
What You Will Do:
Vehicle Factory Pre-Test & Delivery to Customer
Perform vehicle checkout at HYG facility.
Set-up & Calibrations.
Safety Assessments & Adjustments.
Troubleshoot electro-mechanical issues.
Road System Development for Customer Specific Site
Design road system to meet signed Functional Requirement Specifications / Customer Specifications.
Create / maintain site general arrangement drawing.
System Commissioning & Customer Training
Perform vehicle route commissioning / validation.
Perform wireless communication survey.
Onsite Safety Assessments & Adjustments.
Perform vehicle interface commissioning / validation (conveyors, racking, pick and drop locations, etc.)
Test application software and interfaces between vehicles, middle ware and customer host.
Write training and support documentation.
Analyze, troubleshoot, and refine vehicle routes and traffic rules to optimize material flow.
Deliver operator training to end customer.
Additional duties as assigned
System Testing
Lead customer acceptance testing at Pre-delivery timing (Factory Acceptance Testing) as well as on-site phased installation milestones.
Support virtual testing of robot supervisor communication with Host WMS as required.
Analyze vehicle uptime / issues tracking
Minimum Qualifications:
Field Eng I:
BS Degree in Engineering, No experience required
Field Engineer II
BS Degree in Engineering, preferred 2-3 years' experience, with system installation or vehicle service, preferred
Field Engineer III
BS Degree in Engineering, preferred 3-5 years' experience, with system installation or vehicle service, preferred
Field Engineer IV
BS Degree in Engineering preferred 5-7 years' experience, with system installation or vehicle service, preferred
Other Desired Skills:
Troubleshooting
Experience troubleshooting electro-mechanical systems
Ability to read and understand electrical schematics, wiring diagrams, 3D models and mechanical assembly drawings.
Computer
Experience with programming in scripting languages is a plus
Understanding of networking concepts, hardware and software.
Understanding of wireless communication
Communication Skills
Excellent written and oral communication
Ability to remain calm and professional in a demanding and dynamic work environment, often in direct contact with the customer
Who we are:
HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.
What we offer:
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-REMOTE
Job ID
JC1212
Employment Type
Full time
Work Hours
40
Travel Required
50-60%
Primary Location
HYG US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
Yes
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
