Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.
KinderCare is looking for a Systems Engineer to join our systems operations team - responsible for the support of servers, IT support applications, business applications, cybersecurity, storage and AWS cloud services.
The successful candidate will be an upbeat self-starter with experience working remotely to maintain systems in a production environment. A positive can-do attitude is essential along with a highly developed desire for continuous improvement.
RESPONSIBILITIES:
Engineer solutions to ensure all critical systems are monitored with the goal of reducing downtime and performance degradation
Automate routine user account administration to improve efficiency in responding to account administration requests
Ensure system versions are continuously reviewed and updated
Initiate and support in the development of activities and technologies aimed at improving our security posture
Improve productivity of the IT Operations Team by automating routine tasks
Initial triage and ownership of all IT systems problems, escalating to other IT groups when appropriate
Follow up on all IT incidents to ensure they have been satisfactorily resolved
Create, update and curate IT Operations runbooks
Communicate in written and verbal forms to all levels of the organization on service issues and plans
Collaborate with service providers and external vendors on root cause analysis for problems related to technology
Clearly document technology plans and implementation to facilitate the efficient support of the environment
Perform on-call duties as needed to support technology services to business
Qualifications
3 or more years in a Systems Engineer role focused on Microsoft technologies
Formal Industry certifications or bachelor's degree in Computer Science, or equivalent experience
Experience with AWS Webservices Platform, Infrastructure as Code technologies & IT security tools - Log aggregation, File integrity Monitoring
Experience working with Virtual Technology. ESXi VMware Server administration and monitoring
Excellent written and verbal communication skills
Proven ability to solve sophisticated systems problems quickly with little technical guidance
Demonstrated ability to build relationships and drive positive outcomes
Demonstrated ability to implement business-driven solutions in a complex environment
Ability to write scripts using PowerShell and Python
Solid grasp of basic networking concepts such as DNS, DHCP, HTTP, SNMP and IP Subnetting
Familiarity with basic network infrastructure components, such as routers, switches, firewalls.
Knowledge of Windows NTFS permissions and AD user & computer administration.
Understanding basic IT security concepts such as prevention, detection, and response.
Ability to self-manage and deliver based on objective.
Ability to be an effective team player
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
Know your whole family is supported with discounted child care benefits.
Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
Feel supported in your mental health and personal growth with employee assistance programs.
Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
