Leidos QTC Health Services is hiring a Manager of Command Center Operations to be responsible for overseeing and managing the activities within a command center, which is a centralized location where critical operations and activities are monitored, coordinated, and controlled. This is a remote role with preference to be located on PST within a commutable distance to our San Dimas, CA office.
In partnership with our EST manager, this role will help lead the function of Command Center in follow-the-sun model.
Supervision and Leadership:
Lead a team of command center staff, providing guidance and direction.
Ensure effective communication and collaboration within the command center is critical
Monitoring and Analysis:
Monitor real-time data, events, and activities relevant to the organization.
Analyze information to identify trends, potential issues, or opportunities.
Incident Management:
Develop and implement incident response plans.
Coordinate responses to incidents and emergencies, ensuring a swift and effective resolution.
Technology and Systems Management:
Oversee the use and maintenance of technology and systems within the command center.
Ensure that equipment and software are up-to-date and functional.
Reporting and Documentation:
Prepare regular reports on command center activities and performance.
Maintain accurate documentation of incidents, responses, and operational procedures.
Collaboration with Other Departments:
Collaborate with other departments to align command center activities with organizational goals.
Participate in cross-functional teams and projects.
Essential Duties and Responsibilities:
Responsible for the operational performance, integrity and availability of the QTC Systems and Infrastructure with a focus on incident and problem oversight, Incident Communication and coordination of technical staff during incidents.
Communicate effectively with internal clients to identify needs
Evaluate alternative business requirements and continue to improve the function.
Work with teams to expand our Communication tools (expand to multiple media options)
Coordinate with various functional business unit managers to support their systems to meet established Service Level Agreements
Day-to-day mentoring of team members
Anticipate future needs of the function, and identify proactive solutions to satisfy requirements
Partner corporate IT help desk activities and resolve escalated issues when necessary
Responsible for staff oversight to ensure new IT systems operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives
Develop and document company’s Information Technology systems policies and procedures
Enforce standard company IT policies and procedures
Perform other duties and responsibilities as assigned
Competencies:
Excellent analytical, problem-solving, and project management skills
Ability to interact effectively with all levels of personnel
Pro-active management style
Ability to make sound business decisions that are in alignment with organizational goals
Ability to work effectively in a team environment
Ability to utilize discretion and independent judgment to switch between priorities quickly without affecting quality or performance
Excellent written and verbal communication skills
Superior customer service skills
Ability to work with minimal supervision
Think outside the box mindset
Willing to ask the hard questions
Solid organization and planning skills, with strong attention to detail
Must possess the ability and flexibility to work extra hours and weekends
Ability and desire to take ownership of work assignments and drive tasks to completion
Ability to interact effectively with all levels of personnel
BA/BS in Computer Science or related field, or equivalent experience/combined education
Minimum of 9 years previous Information Systems management experience
Minimum of 9 years people management experience
Understanding/use of SDLC, Agile, six sigma to drive fit for purpose technologies a plus
Willingness to learn
Experience with enterprise-wide security, NIST and HIPAA compliance, and working closely with internal and external system auditors
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
Pay and Benefits:
Salary range $125,000 - $160,000
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)
Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)