Job Description:

Are you a seasoned Call Center supervisor that is passionate about making a difference?  How about having a 3 day weekend every week and working remote?  This is the job for you!  

Must be able to work Remote, Thursday – Sunday 7am – 6pm CT

Pay Range: 

$64K - $70K 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here. 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. 

What part would you play in this role?

You will oversee the daily call center operations which include monitoring real time call statistics, coaching and reporting metrics to upper management as well as staff. 

In this rewarding role, you will also:

• Be responsible for the specific team performance to achieve the operational goals of timeliness, quality, and customer service


• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions


• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations


• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees


• Analyze data to optimize their direct team’s performance

 You must have:

• Bachelor’s degree from an accredited college in a healthcare related field or equivalent
  experience/combined education


• 5 years total relevant experience; 2 of the 5 years must be supervising or leading teams or projects


• Must be able to work Remote, Thursday – Saturday 7am – 6pm CT


• A dedicated work space at home and dependable internet with sufficient speed.


• Must be able to possess and demonstrate skills necessary to analyze information, problems, procedures and situations


• Proficient in Windows operating systems and Microsoft Office suites required


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Preferred to have:

• Strong leadership skills with the ability to prioritize and delegate effectively - Preferred


• Sound knowledge and understanding of medical terminology and body systems - Preferred


• Possess excellent organizational and follow up skills, with a strong attention to detail


• Ability to independently resolve complex situations – Preferred


• Experience in the healthcare industry strongly preferred 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Division Management

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