ESSENTIAL JOB FUNCTIONS:

1. Manage the community’s AL sales process and provides customers with community-related
   
   information via personal visits, coordination of assessments and follow-up.


2. Responsible for meeting or exceeding company sales metrics, meeting with prospective new
   
   residents through inquiries & closing tour process, including external community partners
   
   and referral sources. AL Sales Counselor will focus (with the team) on providing the resident
   
   and family with all necessary information to achieve optimal satisfaction and customer
   
   relations.


3. Must be able to manage own schedule and complete multiple tasks in a timely and efficient
   
   manner.


4. Must be able to independently initiate steps toward problem resolution in an efficient and
   
   effective manner.


5. Responsible for regular communications with the Director of Sales, Executive Director,
   
   Corporate Director of Sales (AL/MS/NC), and Nursing Care management team as to bed
   
   availability as appropriate.


6. Responsible for ensuring all sub-acute and Return to Home referrals are communicated with
   
   in a timely and appropriate manner with the goal of converting them to AL depositors.


7. Ensures company expectations for follow up on all tours, leads, and open inquiries are
   
   completed in a timely manner.


8. Ensures the admission packet is completed by incoming resident or responsible party and
   
   executed by the Executive Director and/or the Health Services Administrator.


9. Responsible for external marketing to referral sources including but not limited to hospitals,
   
   physicians, future residents, family members and the community partners.


10. Must maintain accurate data input and customer relationship management software on a daily
    
    basis.


11. Must be able to participate in creating the strategic AL marketing and sales plan.


12. Must be able to implement and manage the strategic marketing and sales plan

See job description