LOCATION: Onsite required at assigned Customs & Border Protection Locations
TRAVEL: may be needed to maintain onsite job performance at all locations
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About The Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role
The Supervisory Licensed Clinician (Supervisory Well-being Professional) will report to the Program Manager and supervise, both remotely and in-person, a team of licensed clinicians (Field Child Well-Being Professionals). This position will support the mission and aims of the Department of Homeland Security, Office of Health Security.
What You’ll Do
Supervise a team of licensed clinicians to ensure productivity, quality, customer service, and compliance with contractual and policy requirements.
Provide clinical direction to direct reports in a fast-paced, high-volume setting.
Act as a subject-matter-expert to create recommendations for the care of children, working with all stakeholders.
Provide guidance in the creation of service plans for children with behavioral or mental health issues.
Identify technical and training needs to elevate to the Program Manager.
Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects.
Audit work products from direct reports for thoroughness, appropriateness, and compliance.
Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed
Attend meetings, as needed, with the customer, vendors, and other stakeholders.
Travel to client sites and monitor the activities of program staff on a regular schedule.
Responsible for the ongoing professional development of direct reports.
What we’re looking for
Key Skills:
Masters’ degree or higher in social work, psychology, counseling, or related social science discipline where clinical training and experience is a program requirement
Independent and unrestricted Licensure (LICSW, LCSW, LPC, LMFT, LP, or equivalent) in social work, counseling, or related field required.
5+ years working experience post full licensure in child development, culturally competent and trauma-centered care, and performing evaluations in direct engagement with children and their families
Must have at least 2 years experience in a Supervisory/Management/Lead role overseeing behavioral health staff
Bilingual and bicultural: English and: Spanish, and/or Haitian Creole, and/or French, and/or Portuguese required
Strong clinical skills in crisis, intervention
Commitment to programming involving person-centered, and trauma- informed treatment strategies in a time sensitive, urgent environment
Coach and mentor direct reports
Experience working as part of a multidisciplinary team
Experience working with immigrant youth and families and underserved populations
Strong communication skills, both written and verbal, excellent organizational abilities
Excellent judgement and leadership capabilities
Must possess strong computer skills in MS Office, including Excel, Word, Teams
Key Knowledge:
Children’s behavioral health diagnoses
Evidence-based techniques for treating trauma, loss, and grief, and best practices in mental health triage
Behavioral health needs of migrant and vulnerable populations
In-depth understanding monitoring QC Plan(s), which includes the work output level, quality of the work product, quality of service and ensuring technical contract compliance
The use of key performance indicators to proactively monitor and improve performance
Developing standard operating procedures, protocols and guidelines that support the changing/evolving needs of the operation
Key Behaviors:
A long-term view on people expressed through compassion and support
A passion to be involved in high-impact work that makes a difference
A drive for excellence and continual improvement
Work Environment
Location--- onsite at assigned CBP processing center.
Available to work a flexible schedule, including nights and weekends.
Available to travel, as required, within their state of licensure.
Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning Field Child Well-Being Professionals are expected to provide additional administrative support, including the completion of data entry and paperwork, as required.
Work Schedule
This contract operates on a 24x7x365 basis.
Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services.
This position is considered ESSENTIAL – Field Child Well-Being Professionals are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.
Condition of employment
Maintain full licensure and supervisor license, if needed for assigned state
Complete a rigorous culture and competency testing process
Complete a Drug Test
Must be at least 21 years of age
A valid US Driver’s license
Have the ability to obtain a Public Trust Tier 4 Clearance
Security Clearance Requirements
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S Citizen or Permanent Resident.
Residency requirement - 3 consecutive years in the last 5 years.
Physical Demands
Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.
Climbing/Stooping/Kneeling: 10% of the time.
Lifting/Pulling/Pushing: 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time.
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
