Job Description:

Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Sales, Revenue Management, Catering and Events, and Front Office. Processes reservation request calls as appropriate, assists internal and external customers. Coordinates and implements department activities and projects. Provides clerical support and assistance to management.

• Builds/maintains group room blocks in R&I and Passkey. Inputs of rooming lists and group
  room blocks in PMS and Passkey. Completes of room block changes and communicates with events team/third-party housing. Completes of group billing in PMS from resumes. Pre-block rooms, preassign suites and VIP's ahead of arrival.
• Enters crew room blocks and reservation changes. Responds regarding reservations questions via calls, e-mails and voicemails. Assists guests in booking reservations.
• Completes final group pick up reports. Assists with booking VIP and complimentary reservations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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