NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities
Role Overview
The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
Sales Execution:
Successfully plans and executes sales activities within the sales process.
Total ownership of the technical sale during customer and partner pre-sales activities.
Leads sales and partners in scoping NWN Offerings to meet customer requirements.
Analyzes client business needs and recommend appropriate business solution/strategy.
Participates in the planning and design process by assessing current state and desired outcome.
Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
Monitors the engagement process and obtains additional resources as needed.
Sets up and executes evaluation activities that prove NWN Offerings.
Identifies and develops technical champions; neutralizes challengers within the account.
Ensures complete handshake to customer success organization.
Ability to create/modify Bill of Materials, Scope of Work documents
Technical Knowledge:
Demonstrates significant expertise in NWN's Core Offerings.
Technical expertise in (2) primary offerings
High-level expertise in (3) additional offers (progressive training and learning required)
Masters Command of the Message and Sale principles.
Conduct sales presentations to convey the value of NWN solutions.
Builds impactful pilot/POCs that prove impact on customer business/requirements.
Comprehensive product, competitive, industry and functionality knowledge.
Continues education of self and others; facilitates knowledge transfer across the organization.
Client and partner engagement:
Provides technical expertise through sales presentation product demonstration of NWN offerings.
Maximizes results by anticipating and neutralizing obstacles/objections within an account.
Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
Actively engages and influences partner community.
Provides long term strategy sustaining technical account management.
Foundational Attributes:
Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
Effectively communicates with all critical resources throughout the sales process.
Drives accountability of self and all team members to ensure execution of action items.
Humility to learn, master and follow NWN processes.
Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
Passionate business problem solver for customers.
Additional job responsibilities include, but are not limited to:
Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation
Other responsibilities as assigned.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
Bachelor’s degree in Computer Science, Information Systems or related experience.
4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
5+ Years Minimum hands-on experience designing complex communications systems.
Various industry certification completion (i.e: CCNP, CCDP, or equivalent required, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP).
Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).
Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
Involvement in Industry Councils, User Groups, as appropriate.
Experience with structured project management methodologies.
Experience working with solution design, job costing and quality planning.
Must possess excellent client/customer interface skills.
Must possess working knowledge of Visio.
Ability to develop/ deliver management presentations.
Proficient in MS-Office (Word, Excel, PowerPoint).
Able to architect and design detailed configurations for complex Communications Systems.
Able to assess and monitor a complex network to ensure service is provided as designed.
Excellent relationship skills.
Excellent verbal written communication skills are required.
Excellent high-level problem solving skills.
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
Equal Opportunity Employer, including disability/protected veterans
