Job Description:
Institutional Shareholder Services

Location: New York, NY, US
Type: Full time
Req ID: JR_6770

Let's be #BrilliantTogether

We are presently seeking Vice President to lead our IT CRM team to enhancement, maintain and support best in class systems including Salesforce and HubSpot. Reporting to IT Head of Corporate Applications, this position provides technical and functional guidance, make recommendations to CRM team members and management regarding application development projects, enhancements, incidents/issues, and inbound/outbound interfaces. They are responsible for full life cycle activities including project management, analysis, design, development, test, go-live (deployment) and post go live support required for implementing application related projects, enhancements, incidents/issues, and inbound/outbound interfaces to systems. The position will facilitate daily stand-up meetings, weekly status meetings with the team and members of the business, drive requirements collection and prototype demonstrations, with user community and team members. The person needs to demonstrate communication experience with the user community for implementing solutions and maintaining the production system. The position is a highly visible role and a key member of the ISS Information Technology team as Salesforce is a mission critical application supporting sales, client services, marketing, finance, and operation teams ensuring delivery of ISS’s products and services. As this role is customer-facing, the candidate filling this position must be able to communicate well with co-workers and business teams. Quality is key, as well as the ability to understand customer requirements and translate them into a technical reality that is extendable and maintainable.

RESPONSIBLITIES:

• Lead and manage the daily operations and project initiatives of the Salesforce development team, from inception to successful delivery.
• Gather and analyze user requirements and translate business requirements into technical specifications.
• Design, develop, test, document, and deploy high-quality business solutions on the Salesforce.com platform, using Apex, Visualforce, Lightning Web Components, and other technologies.
• Ensure daily production activities, data maintenance, cleansing, and verification in Salesforce.com and HubSpot systems.
• Independently research, troubleshoot, and resolve cases within established Service Level Agreements.
• Ensure Software Development Lifecycle and ITIL methodologies, including configuration, problem, change, and release management, are adhered to and drive process enhancements.
• Assist in the design and implementation of new processes and system enhancements.
• Assist in the testing, deployment, and post-launch support of new functionality and ensure business needs are met and delivered in accordance with business specifications.
• Communicate with other ISS teams regarding status, technical issues, and creative solutions.
• Leverage industry development best practices, frameworks, and methods.
• Possess a sense of urgency with a real focus on delivery dates and project completion.
• Review and update SQL/SOQL/Apex scripts.
• Other duties as assigned.

DESIRED EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in computer science, MIS, or an equivalent combination of skills, training, and experience.
• 8+ years of professional experience in an IT organization.
• 4+ years of full-lifecycle software development experience.
• 4+ years of experience with Salesforce.com (Customization, Administration, Apex, and Visualforce pages).
• Project management experience, PMP and Scrum Master preferred.
• Experience with SQL or SOQL.
• Experience with basic Excel data analysis (Formulas, Pivot tables, LOOKUPs, etc.).
• Experience with any JavaScript framework, such as LWC, jQuery, etc.
• Ability to learn new concepts and business processes rapidly with the enthusiasm to drive new initiatives and projects forward.
• Ability to rapidly learn and integrate new development languages to support new projects and requirements, to understand data structure, and translate business requirements.
• Experience developing and delivering solutions to real customer problems, preferably with an emphasis on Sales, Customer Service, and/or Marketing issues.
• Strong oral and written communication skills.
• Strong analytical, problem-solving, and issue resolution skills.
• Able to remain calm and focused in a highly pressurized and time-oriented environment.
• Strong critical thinking, analytic, and problem-solving abilities.
• 2+ years of experience managing a team.

This role is only being recruited in New York City.

Base Salary: The New York City expected base pay range is $110,000 - $140,000 per year. Exact compensation may vary based on skills, experience, and level of education.

This role is bonus eligible.

#LI-JB1 #IT #MIDSENIOR

What you can expect from us

Our people are the moving force behind ISS Stoxx. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits

• Medical, Dental and Vision – multiple PPO plans to choose from

• 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution

• FSA and Commuter benefit programs

• Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)

• Flexible Work & Hybrid policies may apply

• Paid Parental Leave

• Mid-town - centrally located near Grand Central Station and Port Authority

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.

ISS Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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