LNL Support Claims Clerk - Downtown Oklahoma City-Onsite
Are you ready for your next career opportunity?
Globe Life Liberty National Division is seeking a LNL Support Claims Clerk to join their team supporting our Downtown Oklahoma City office.
We offer a competitive salary with a great benefits package.
Job Summary
The LNL Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. They also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies. Key functions of this role vary as business needs dictate, but often include such tasks as e-mail sorting, preparation, and responding, claim indexing, customer contacts, typing correspondences, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.
Primary Duties & Responsibilities:
Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase
Research to identify unmatched mail items and forward to the appropriate department or examiner
Index new claims via RightFax, Outlook, or OnBase
Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records
Support examiners and analysts by creating and sending out letters for requested information
Research and Identify policy information and create verifications with found information for outside companies
Answer telephones and provide basic customer service to outside companies
Accumulate reports with policy status for outside companies
Accumulate reports with policies found regarding state searches