Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Illinois American Water has a Full-Time opening for a Lead Operations Support Representative! Apply TODAY for immediate consideration if you have experience in Customer Service, Invoice Processing and Overall Administrative Duties,then this role is for you!

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices,


• inventory issues/receipts, purchase orders, customer payments, and bank deposits.


• Research, compile, and update information in various systems, including database, spreadsheet and word processing programs.


• Maintains financial and/or other business records, journals, and ledgers.


• Interacts with internal/external customers regarding various issues and provides any additional assistance.


• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.


• Production chemical ordering.


• Maintain production employee scheduling.


• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.


• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.


• Performs other duties as assigned.

Knowledge/Skills

• Excellent knowledge of office procedures Excellent math knowledge.


• Excellent working knowledge of computer programs.


• Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred.


• SAP knowledge preferred.


• Microsoft Office Suite, especially Excel.


• Good time-management, organization, and prioritization of job duties.

Experience/Education

• Minimum of 3+ years related clerical experience preferred.


• High School Diploma or GED required.


• Some college courses preferred.

Certifications & Licenses

• Valid Driver's License required with the ability to pass a motor vehicle report.

Work Environment

• Granite City Distribution office located in Madison, IL


• In some instances, must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.