Please ensure sure your internet browser is updated to the latest version. Candidates have experienced issues with submitting applications from older browser versions.
Department: Sales Operations
Reports To: Regional Manager Operations
Travel Required: up to 75%
Why Join Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As the Sales Operations Specialist you will be responsible for covering vacations for Warehouse Managers and Field Service Technicians. You will be responsible for the daily management of operations and equipment services staff, the execution of replenishment, receiving and inventory transactions, in addition to providing and overseeing daily customer service to the sales organization. You will also repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team.
Function Related Activities/Key Responsibilities
Plans and assigns work assignments for warehouse and field service staff, ensures all tools and resources are available, properly working, and procedures are followed.
Oversees daily processing of transactions for receipt, transfer, and issue of product, equipment and parts.
Ensures quality checks are in place for all inbound and outbound activity.
Reviews and evaluates inventory reports for alignment with inventory goals, service level gaps.
Ensures security measures are in place for the securing of company assets.
Enforces company safety policies and monitors work habits of subordinates.
Prepares and reviews accident reports, enforces safety regulations and suggests safety improvements.
Schedules and conducts monthly safety meetings.
Schedules and performs special and periodic inventories to include cycle counts, truck inventories, and upon request, by SKU or category. This includes product, equipment, parts, and POS.
Performs root-cause analysis for discrepancies between inventory and stock control records and recommends to management actions to resolve discrepancies.
Supports other warehouse managers by assisting with inspection audits for other locations.
Stays up to date on FDA compliance and ensures the warehouse passes all inspections.
Ensures the location is following the Master Cleaning Schedule.
With direction from customer and/or route salesperson, identifies proper placement of equipment; and installs or removes equipment while utilizing plumbing and electrical skills where applicable.
Observes mechanical devices in operation and utilizes proper troubleshooting techniques; dismantles devices to gain access to and remove defective parts; and examines form and texture of parts to detect imperfections.
Adjusts functional parts of devices and control instruments.
Installs special functional and structural parts in devices; lubricates and cleans parts; and starts devices to test their performance.
Performs preventive maintenance on devices.
Initiates internal purchase order for parts and machines.
Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.
Responsible for managing parts inventory; maintains bin of labeled defective parts and maintains warranty eligibility.
Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts, and placement and pick-up of café equipment utilizing a handheld computer device.
In the absence of a manager, investigates and reports damage caused by company owned equipment to customer property.
Completes bench work orders as directed by supervisor.
Inspects used parts to determine changes in dimensional requirements.
May be requested to perform different or additional duties as assigned.
Position Requirements
High school diploma or equivalent required
Bachelor's degree in related field from four-year college or university preferred
Five or more years related experience in Consumer Packaged Goods preferred
Three years related experience in HVAC, electrical, or small appliance repair preferred
Experience with Community Coffee, even if unrelated, may fulfill experience requirements at the discretion of the hiring manager with approval from Human Resources
Familiarity with electrical and mechanical fundamentals required
Ability to lift 50 lbs.
Valid driver's license required
Must have an acceptable driving record
Must be at least 21 years of age
Successful completion of pre-employment physical
Proficient knowledge of Microsoft Office products including Outlook, PowerPoint, Word and Excel; and syndicated research data systems
What We're Looking For
Knowledge of SAP a plus
Able to work unsupervised
Proven ability to partner and manage customers
Excellent communicator
Utilization of a handheld computer device is preferred
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position spends 75% on the road traveling to customers therefore all the travel responsibilities come with that including flights, rental cars, hotel stays, etc.
Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.
Frequently required to climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
Occasionally required to sit.
Must frequently lift and/or move up to 50 pounds. May occasionally lift and/or move up to 100 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
Is frequently required to stand.
Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
Our Values
Champion People Welcome Individuality, Learn Together, Encourage Each Other
Inspire Creativity Dream big, Think Fresh, Make It Happen
Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right
Serve Our Communities Be Genuine, Bring Joy, Make a Difference
Win Together Be Brave, Have Fun, Celebrate
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
