We are seeking a full-time CDN Ops Specialist in our Olathe, KS location. In this role, you will be responsible for performing basic administrative tasks, including managing basic system and performance management and performing on call duties as needed, responding to alerts and taking appropriate corrective actions.
Essential Functions
Identifies/resolves problems of basic scope using proper tools and techniques
Applies basic standards/procedures to accomplish tasks including learning how to use and apply applicable technologies
Thoroughly documents work in an organized manner
Communicates in written/verbal form effectively in a small team setting
Understands Garmin's Mission Statement and Quality Policy
Performs basic administrative tasks by following defined procedures
Manages change effectively through documented change procedures
Covers on-call duties and procedures and analyzes existing systems for improvements
Manages basic system performance management and performs basic patching
Creates work instructions and knowledge articles
May design or develop basic integrated solutions to meet business requirements or enhance performance of Garmin's network/telecommunications systems
May perform or evaluate basic costs analyses and vendor comparisons for small projects to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations
Provides 24x7 on-call support as needed
Continuously develops technical subject matter expertise on established and emerging network & telecommunications systems and other network & telecommunications technologies
Communicates effectively regarding system operations and environment changes
Adheres to SOX, PCI, and other regulatory requirements as dictated
Understands and avoids capacity, redundancy, and health constraints of network & telecommunications systems
Ensures that all security requirements are met or exceeded
Ensures security access is appropriate and necessary approvals have been obtained
Understands and enforces basic system controls
Performs internal audits and works with outside auditors to maintain regulatory compliance
Works with users to analyze/configure/tailor security and accesses levels to the related applications
Adheres to SOX policies and procedures
Basic Qualifications
Bachelor's Degree in a technology related field OR equivalent combination of education and relevant experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Demonstrated ability to learn basic technical concepts independently
Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting
Must be detail-oriented, have the ability to work proactively/effectively with minimal supervision, able to prioritize and multi-task independently in a flexible, fast paced and challenging environment
Desired Qualifications
Previous experience working in a team environment
Previous experience in networking
Understanding of OSI model, DNS and certificates
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
