Job Description:

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications. 

Duties Include: 

• Support benefit program caseload according to outlined agency requirements.


• Responsible for educating participants on benefit program requirements by outlining program information and processes.


• Enter and retrieve information from case management system; receive and review documents including customer verification.


• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.


• Coordinate with other staff as needed to clarify policies and procedures.


• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.


• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.

This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.    

Required Education/Experience: High School Diploma or GED, AND:

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Flexible team player with a commitment to personal and professional accountability


• Ability to balance multiple tasks and deadlines with attention to detail and accuracy


• Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided


• Excellent interpersonal and communication skills


• Ability to speak, read and write clear, concise English


• Ability to accurately read and understand written materials and instructions


• Ability to interpret and apply federal and state regulations and guidelines.


• Ability to work well with all levels of staff in the organization and individuals with multiple barriers.


• Must be able to handle confidential matters in responsible manner.
  
  


• Ability to work comfortably in a fast-paced intake, education and support center

Certifications:

• None

Advertised Physical/Environmental Requirements:

• Ability to sit and talk for prolonged periods.


• Hand and finger dexterity.


• Engage in repetitive motion of he wrist, hand, and fingers. 


• Standard Office Environment.

Departmental Preferences:

• 24 months professional experience supporting social services programs.


• Experience working with low income, unemployed, under-employed and/or diverse populations.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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