Job Description:

JOB SUMMARY
Operate multi-line telephone system to relay incoming and intra-system telephone calls.

Provide information and directions to callers and visitors in an efficient and courteous manner.

Communicate with a culturally diverse population.

Under direct supervision, perform basic front office duties.

ESSENTIAL FUNCTIONS
Answer and transfer telephone calls, handling multiple lines.

Expedite phone calls by giving clear, concise, specific information.

Provide excellent customer service to all callers and visitors.

Provide current and correct information to visitors and callers.

Provide students with general information about registration, financial aid, testing, counseling, etc. , and refers students to appropriate person or department.

Greet visitors and directs them to appropriate personnel or department.

Maintain and update phone list for college offices and departments.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS
Education & Experience

• High school diploma or equivalent required


• 1 year related experience required


• 2 years experience preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• Telephone skills


• Communication skills


• Customer Service Skills

Competencies

• Serving customers


• Delivering high quality work


• Communicating effectively


• Using creative problem solving


• Prioritizing effectively


• Using technology effectively


• Being resourceful

Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location
Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.


• 145 languages are spoken here.


• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.


• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.


• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.


• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.


• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.


• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

• Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator


• Office of Equal Opportunity and Title IX


• PO Box 667517


• Houston, TX 77266


• 713.718.8271 or Institutional.Equity@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

Apply Now