The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumer's experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client focused culture.
What you'll do
Assist external consumers with credit related concerns and inquiries.
Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes..
Utilize multiple systems and applications.
Initiate consumer copy and dispute requests within FCRA specified guidelines. • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.
Maintain Individual performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
Perform proper security authentication to safeguard all Personal Identifying Information (PII).
Be comfortable coming into the office Monday - Friday.
What experience you need
High School Diploma or GED equivalent required.
Basic MS Office skills or GOOGLE skills.
Good verbal and written skills, ability to communicate clearly and concisely.
Ability to work under pressure and remain flexible to changing schedules and demands
Ability to apply common sense, understanding and problem solving.