Join a leading company in the Maritime Industry in a critical role on our IT team! Moran Towing Corporation ( www.morantug.com ) has an exciting opportunity available as a Technical Support Specialist in our Jacksonville, FL office. This full-time, Exempt position reports to the Director, Application Development and Support.
Moran Towing Corporation is one of the oldest companies in America and has prospered by continuously reinventing itself for over 160 years. Starting in 1860 as a tugboat company, we have grown from those roots to become a dominant provider of commercial ship docking services, marine transportation, LNG support operations, environmental recovery, and commercial diving services. While economies, cultures, markets, and technology will always continue to evolve, our steadfast commitment to partnering with our employees and customers to solve our customers' marine requirements has enabled us to stay the course year after year.
POSITION SUMMARY
The Technical Support Specialist is responsible for providing in-depth technical support for the company's Microsoft Business Central (BC) and eventual Microsoft Dynamics 365 Finance and Operations (F&O) system. The incumbent will work across various internal business groups, focusing on supporting the BC and F&O systems' functionalities related to financials, operations, and reporting. The Technical Support Specialist will serve as a liaison between business groups, IT functions, and external vendors, leading the identification and resolution of all issues from basic service questions to modifications and advanced support. This position is also responsible for leading BC and F&O system management, documentation, coordination, strategy requirements, and change management on an ongoing basis.
SPECIFIC RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO:
Serves as an internal Subject Matter Expert (SME) regarding BC and Dynamics F&O.
Develops an in-depth knowledge of the BC and Dynamics F&O applications, configurations, and business processes.
Creates, maintains, and publishes process and support documentation.
Establishes and implements governance oversight to ensure system compliance.
Performs root cause analysis on issues to determine course of action, proposes and/or acts on a solution(s), and escalates situations as needed.
Reviews system metrics, identifies and develops leading KPIs, and creates associated reports and dashboards.
Identifies additional reporting needs, new validation processes, and/or retraining as issues arise.
Identifies and resolves internal user issues associated with BC and Dynamics F&O.
Takes ownership and addresses all advanced customer support needs from initial contact through final resolution while providing problem solving and training for users.
Serves as a primary contact and liaison for the BC and Dynamics F&O systems. Ensures high-caliber, timely communications with internal users, stakeholders, and external vendors.
Participates in Change Approval Board to review and assess the impact of any system changes. Confirms steps required prior to implementation of any system changes.
Leads communications with external vendors to ensure full utilization of Microsoft BC and Dynamics F&O.
Facilitates functional and technical designs of system changes and new or changed processes to ensure decisions made are aligned with current and future business and IT strategies.
Manages BC and Dynamics F&O new releases by analyzing impact, coordinating efforts, and engaging appropriate resources for specific testing tasks.
REQUIRED QUALIFICATIONS
Bachelor's degree in IT/Computer Science or a related field.
3+ years of relevant experience as a systems administrator supporting configuration, integrations, service updates, migrations, licensing, end-user, and IT/admin training in an ERP environment such as Microsoft AX/Dynamics F&O.
Strong understanding of the platform, with the ability to configure the system based on the needs of the organization.
Technical functional knowledge in one or more of the following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory, and proficient in concepts such as chart of accounts, financial dimensions, operating units, organizational hierarchies, budgeting/forecasting, etc.
Knowledge of basic accounting guidelines/principles and financial reporting.
Experience supporting Windows-based IT systems and proficiency in SharePoint, Power BI, SQL, Teams, and MS Office.
Strong background in business systems analysis, data analysis, design, and implementation.
Proven ability to:
Demonstrate excellent verbal and written communication skills.
Demonstrate analytical creativity and problem-solving skills with a focus on quality.
Prioritize and work on multiple assignments simultaneously.
Work effectively both independently and as an active team participant.
Effectively and efficiently facilitate meetings.
Prepare and deliver meaningful presentations to senior business and IT managers.
Deliver engaging training to large, distributed audiences.
PREFERRED QUALIFICATIONS
Experience with maritime operations and/or system interfacing.
PHYSICAL DEMANDS OF THIS POSITION INCLUDE BEING ABLE TO:
Sit or stand for prolonged periods of time.
Frequently walk.
Frequently reach with hands and arms.
Finger dexterity for handling paper and typing.
Occasionally crouch and stoop.
Occasionally lift and/or carry up to 15 pounds.
Speak, hear, and see (close vision and color vision).
WORKING CONDITIONS
Ability and willingness to work in the Jacksonville, FL office a minimum of 3 days per week and work remotely the remainder of the week.
Travel as necessary (<15>
IN RETURN, WE OFFER:
Competitive compensation
Career development opportunities
Team-oriented work environment
Medical, Dental, and Vision Insurance
Health Care Flexible Spending Account (FSA)
Company paid Life, AD&D, and Long-Term Disability Insurance Plans
Employee Assistance, Health Advocate, and Wellness Programs
Generous 401(k) Plan with employer non-elective, matching, and discretionary contributions
Company paid Financial Advice Program
Tuition Reimbursement Program
Paid Vacation based on years of service
Moran Towing Corporation is an Equal Opportunity Employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, national origin, religion, gender, age, disability, veteran status, genetic data, or other legally protected status.
