Are you passionate about customer satisfaction and improving service delivery? Do you thrive in collaborative environments and have strong analytical skills? If so, we have an exciting opportunity for you!

At FedPoint, we're seeking a motivated individual to join our team as a part-time Claims Customer Experience Specialist. In this role, you will work alongside our Senior Claims Customer Experience Specialist to aggregate and synthesize customer feedback, providing valuable insights to improve our service model.

Key Responsibilities:

- Analyze customer feedback and provide recommendations for process improvements

- Communicate directly with clients to address complaints and negotiate resolutions

- Collaborate with various departments to minimize risk and enhance customer satisfaction

- Participate in internal and external audit activities and develop action plans

- Triage and research escalated claims requests, providing informed opinions within our risk management framework

- Attend risk meetings to present and discuss escalations and complaints

Qualifications:

- Bachelor's degree preferred

- 3+ years of experience in FLTCIP (Federal Long Term Care Insurance Plan) or insurance operations

- Strong PC skills, including Microsoft Office (PowerPoint and SharePoint)

- Ability to prioritize workload and work under pressure

- Excellent interpersonal and communication skills

- Analytical mindset with the ability to identify process improvement opportunities

Location: Our office is located in Portsmouth, NH. This is a Hybrid position that requires 2 days in office.

Hours: Part-Time Monday-Friday 10am-2pm or 11am-3pm

Why FedPoint?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative skills and advancing your career.

If you're ready to make a positive impact and join a dynamic team, we want to hear from you! Apply now and take the next step in your career with FedPoint.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters

PI238711525

Salary: $20.00