Coordinate PC billing (to projects) with the Norpac Yard Manager
Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Norpac Region.
Assist regional offices and project sites with;
Cost (tracking for equipment and billing to the projects)
Conference room AV support
Mobile device set up (MS Authenticator)
Identify, analyze, and track trending support issues.
Proactively identify and participate in process improvement projects, or assist other IT teams as requested
Opportunity for occasional jobsite and remote office travel around the Roseville/San Jose and San Francisco offices
Qualifications:
1-3 years of help desk troubleshooting preferred
Technical degree/certification (bachelor's not required but recommended).
Desire to provide excellent customer service and a positive support experience for customers
Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training.
Values the team environment with a desire to work in conjunction with other IT team members to troubleshoot tier 2 issues and continuously improve
Skills required:
Experience in desktop engineering/support and Windows operating systems
Hands-on technical experience
Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
Strong written and verbal communication skills
Ability to work independently and meet delivery deadlines
High level of professionalism
McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
For Sacramento, CA locations only, the pay rate for this position is $60,000-75,000. This does not include possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.