Job Description:

Hilton New Orleans Riverside is searching for a Reservations Manager to join their team!

Our hotel is connected to the Riverwalk outlets in New Orleans' central business district. We're a block from Harrah's Casino and within a mile of the French Quarter, Jackson Square, and the Aquarium of the Americas. As a partner of the Ernest N. Morial Convention Center, we offer access to more than 130,000 sq. ft. of event space and 1,600 guest rooms. Hilton New Orleans Riverside is a well-known hotel in the vibrant city with an amazing EC/Management team that is ready to help with growth and development in the Hospitality industry. This hotel is heavily occupied and is one of the largest properties in Louisiana. The hotel is community-based and is practically its own little town.

The ideal candidate has previous experience with the Passkey & OnQ R&I systems. Previous Front Office, Reservations, and/or Revenue Management experience is highly favored.

Here are some perks you can enjoy when joining our team:

• Career Growth & Development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Group
• Recognition and rewards programs
• And so much more

What will I be doing?

As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
• Recruit, interview and train team members
• Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
• Develop and revise forecasts

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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