Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Description

Job Title: Inside Sales Manager

Department: Inside Sales

Position Overview:

The Inside Sales Manager is responsible for both progressing customers from an awareness to successfully starting on Omnipod and where required, additional delegated lead duties.

The ideal candidate will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management.

The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material (healthcare/diabetes preferred), and excellent communication and interpersonal skills. The successful candidate will also demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders. Additionally, this position requires a high degree of customer interaction and communication to ensure the patient experience is positive and professional while consistently focusing on closing the sale.

The Inside Sales Manager is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career.

Responsibilities:

• Promote and sell Insulet's products to prospective customers. Responsible for making outbound calls to patients who have expressed interest in the Omnipod System.


• Responsible for handling inbound calls from patients generated through Healthcare Professionals'(HCP's) offices or marketing programs.


• Using a broad understanding of how Insulet's products are used including the benefits of the product, answer customer's inquiries about the Omnipod product and competitive comparisons.


• Collaborate with customer operations and field sales teams to convert the lead to a shipped customer.


• Provide frequent feedback and suggestions to support an environment of continuous process improvement.


• Perform a broad range of complex and challenging sales and service related duties and administrative tasks.


• Coordinate and monitor day-to-day operations for the Inside Sales Omnipod Specialists team, serving as the main escalation point for any Customer questions or issues and managing processes.


• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.


• Preparation of daily, weekly, monthly and quarterly reports.


• Provides coaching and feedback in accordance with manager requirements.


• Performs other duties as assigned.

Minimum Requirements:

• Bachelors degree or relevant experience.


• 2 - 5 years of previous inside sales experience preferred, ideally in medical device, healthcare or similar competitive, fast paced markets.


• Exceptional customer service experience.

• Experience with coaching colleagues in a team environment to improve selling & technical skill level.


• Continuously shows clear leadership and "can do" attitude.


• Demonstrates strong selling skills & objection handling - ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes.


• Strong focus on results and achievement of objectives


• Self-motivated, able to assume responsibility and work autonomously in a professional manner.


• Highly developed sense of integrity.


• Demonstrated strong decision-making, organizational and prioritization skills.


• Energetic, motivated, positive, passionate.


• Flexibility in hours.


• Works well both independently and within a team environment.


• Expert knowledge of Diabetes and Insulin Pumps is highly desirable


• Solid analytical and technical skills


• Experience with Salesforce system is preferred.

• The ability to work overtime to meet business objectives is required.


• Requires sitting and standing associated with a normal office environment.


• Manual dexterity needed for using a computer keyboard.


• Minimal business travel as needed.

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid

Additional Information:
The US base salary range for this full-time position is $77,800.00 - $116,950.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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