Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction. Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required.

Manages a high volume of incoming calls for order status checks, as well as taking orders. • Performs all manual order entry functions for placing orders. • Provides accurate estimated shipping dates. • Follow-ups on customer requests, orders and/or any further issues in a timely manner. • Documents and reports pertinent customer feedback to management in timely manner. • Follows safety standards and reports any safety concerns to leadership

EDUCATION

HSD / GED

EXPERIENCE Years & Type Required • 3 - 5 Years proven customer service experience • Previous experience using a computer and familiarity with email and Microsoft Office Suite • Basic Keyboarding skills to include 10-key Years & Type Preferred • Previous optical experience

KNOWLEDGE / SKILLS / ABILITIES Required Knowledge / Skills / Abilities • Ability to multi-task, prioritize, and use time effectively. • Ability to navigate multiple systems effectively • Basic understanding of order processing throughout the network • Strong verbal and written communication skills • Possess a high degree of listening and comprehension skills • Customer orientation and ability to adapt/respond to different types of personalities • Demonstrate a high degree of customer focus and a positive customer service attitude • Willingness and ability to learn optical skills and knowledge Preferred Knowledge / Skills / Abilities

Your ZEISS Recruiting Team:
Jaime McClain