Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Fulfillment Specialist & Asset Recovery
Job Description:
We are currently hiring a Fulfillment Specialist to join us at our El Paso, TX location.
RESPONSIBILITIES:
Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed by required timelines.
Ensure equipment shipped to new hires are accurately assembled; addressed; and contain the proper assembly instructions and forms.
Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way. Build and maintain relationships with shipping companies to identify improvement and cost opportunities.
Work with HR and other stakeholders to ensure equipment is returned from agents that have left Sagility by coordinating communication and return processes/steps.
Provide regular reports to understand equipment on hand; equipment awaiting return from employees; and cost of shipping and packing materials.
Maintain cost associated files to understand and drive cost efficiency. Make recommendations where applicable and drive implementation of agreed upon recommendations.
Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group.
Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles.
Work with stakeholders to find solutions to unique situations, be a problem solver by utilizing knowledge and resources to effectively overcome obstacles.
Understanding capacity plans, proactively advise of low inventory or other issues that may affect providing equipment for current and future hiring classes.
Maintain and enhance communication ‘triggers’ with Technology to quickly and accurately ship replacement equipment thereby minimizing the non-billable downtime.
Qualifications:
High school diploma or equivalent
Can do attitude working with Stakeholders to overcome obstacles and respond to enquiries.
Upbeat, friendly personality, and professional phone etiquette
Professional demeanor, dependable, punctual, and consistent
Impeccable organizational and time management skills
Experience in gathering data, compiling information, and preparing reports.
Demonstrated good judgment and initiative.
Proven success effectively interacting with all levels of an organization.
Superior communication skills, both written and oral
Excellent analytical skills
Demonstrated ethical and professional conduct including respect and confidentiality.
Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must
Sagility Offers Competitive Benefits Including:
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement
Join our team, we look forward to talking with you!
