General Purpose
The Client Advocate/Administrative Assistant provides administrative and secretarial support for Solvista Health, works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing including providing a pathway to client resolution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities
Organizes and prioritizes large volumes of information and calls, takes messages or fields/answers all routine and non-routine questions.Works in cooperation with other assistants to cover phones.Maintains and updates filing system for clients and Solvista Health.Retrieves information from files when needed.Handles confidential and non-routine information and explains policies when necessary.Drafts written responses or replies by phone or e-mail when necessary.Responds to regularly occurring requests for information.Works independently and within a team on special nonrecurring and ongoing projects.Accurately, quickly and courteously receive incoming emergency and nonemergency calls.Accurately and quickly utilizes Electronic Health Record system for scheduling appointments.Serve as an information resource to general public.Participate in job-related training sessions and seminars.Attend required staff meetings.Maintain prompt and regular attendance.Performs other duties as assigned.

Job Qualifications
Knowledge, Skills, and Ability:
Ability to comprehend or learn department practices, rules and regulations.Ability to operate telephone, computer and other specialized communication equipment.Ability to work within a Windows operating system and related programs.Ability to communicate clearly and effectively verbally and in writing.Ability to communicate effectively with a diverse population.Ability to handle clients in a calm, professional, friendly and patient manner.Ability to think and react quickly and effectively to tense or emergency situations.Ability to follow written and oral instructions.Excellent organizational skills.Ability to be a team player.Ability to recall details from numerous informational resources.Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.Ability to type 35 words per minute, accurately.Ability to wear a headset or manage telephone communications.Ability to remain alert, attentive and be engaged at all times.Ability to view computer monitor for extended period of time.Ability to work and multi-task in a busy, high-stress environment.
Education or Formal Training:
High school diploma or equivalent.
Experience:
At least one year of administrative experience.Strong work experience in customer service industry, preferably 2+ years.Electronic Health Records experience is preferred.

Working Conditions and Other Conditions of Employment

Working Environment:
This job operates in a fast-paced, professional office environment and routinely requires the use of standard office equipment such as computers, phones, photocopiers. The position may require travel to conferences, meetings and branch locations on a regular or intermittent basis. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.

This is a largely sedentary role but can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.
Conditions of Employment:
Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.Required possession of a valid state driver's license.Successful candidate must submit to and pass, post-offer drug screen.