Position Summary:
This position supports the work of the Y, a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility.We are looking for an innovative, energetic, inspiring, and experienced professional to be the face of our Member Services at our flagship branch - the Everett YMCA. Responsible for driving all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision/development of assigned staff. Helps to build the community's understanding of the Y's cause and impact. Develops, plans, and implements new procedures and methods to achieve strategic goals. Ensure a safe, positive and inclusive atmosphere that promotes participant safety and engagement in accordance with YMCA policies, practices and procedures.

Job Duties/Responsibilities:
Monitors and evaluates data and drives inclusive membership strategies relating to the recruitment of new members, member engagement and retention of existing members Comprehensive knowledge and ability to train sales cycle (introduction/probing/close) Create a member-engaged culture and model relationship-building skills in all interactions Oversight of all areas involving Member Experience, including, but not limited to senior engagement and programming, and family engagement and programming, as well as oversight of Kid Zone Foster an environment of innovation and resolves problems to ensure member satisfaction Promotes a diverse workforce; recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed Continually evaluates staff performance, fostering a coaching culture Develops strategies to motivate and encourage cause-driven staff to achieve goals Promotes program and membership enrollment in interactions with existing and potential members Coordinates program registration, including logistics to support phone, walk-in and web registration Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues Participates in the planning and development of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances Ensures proper implementation of Welcome Center policies, practices and procedures Respond to emergency situations Review, update, and relay branch information to staff Maintain a professional, clean and welcoming environment of the facility Coordinates with the business office as necessary on financial transactions May organize events and/or represent the YMCA at community events Leads assigned aspects of the fund-raising campaign Takes a leadership role in the planning and coordination of branch-wide events Facilitate department meetings; participates in staff meetings and/or related meetings Serve as a member of the Everett YMCA leadership team and the Association Membership Advancement Team to support the overall objectives of the YMCA Performs other duties as assigned

Qualifications:
One year or more previous direct supervisory experience in customer service Experience working with individuals, families and communities of diverse backgrounds and abilities
Strong computer skills and experience with standard business software Strong professional written and verbal communication skills Highly organized and detail oriented Has a growth mindset and willingness to learn and develop Emotionally mature and able to manage self and others in high-stress situations
Fluency in second language desired

Y Culture:
Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA Exhibit Caring, Honesty, Respect and Responsibility Complete required training and certifications within established guidelines

Embrace Team Leader Core Competencies:
Mission Advancement:
Models and teaches the Ys values Ensures a high level of service with a commitment to improving lives Provides volunteers with orientation, training, development, and recognition Cultivates relationships to support fundraising
Collaboration:
Champions inclusion activities, strategies, and initiatives Builds relationships to create small communities Empathetically listens and communicates for understanding when negotiating and dealing with conflict Effectively tailors communications to the appropriate audience Provides staff with feedback, coaching, guidance and support
Operational Effectiveness:
Provides others with frameworks for making decisions Conducts prototypes to support the launching of programs and activities Develops plans and manages best practices through engagement of team Effectively creates and manages budgets Holds staff accountable for high-quality results using a formal process to measure progress
Personal Growth:
Shares new insights Facilitates change; models adaptability and an awareness of the impact of change Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.