This job positing will close to applicants on 4/9/24
Rivermark offers 100% employer paid medical/dental and optional vision insurance for employees. We also offer a 401(k) retirement savings plan. Our new employees enjoy three weeks accrued PTO annually, ten paid holidays, two floating holidays, and three paid volunteer days.
Summary
Performs a variety of operational duties related to mortgage loans in compliance with Credit Union policies, procedures and related laws and regulations. Acts as a liaison between Credit Union and Secondary Marketing Partners. Performs mortgage payments, escrow account maintenance, investor reporting and loan quality control reviews.
Primary Duties & Responsibilities
Serves as escalation and resolution point of contact to members for all servicing related inquiries on Mortgage and Home Equity loans. Identifying and processing corrections as necessary.
Provides and reviews all reporting with Mortgage Director to ensures all data is complete and accurate for loan servicing.
Performs quality control review on funded loans. Including providing packages to third party QC vendor.
Maintains technical knowledge and ensures adherence of all Fannie Mae Servicing requirements.
Reviews and performs daily batch reporting to ensure systems communication between servicing and on-line bank systems.
Maintains processing and filing of all physical loan files, collateral and other mortgage loan documents.
Maintains PITI custodial bank accounts.
Assists Collections in reviewing all Loan Modification/work out solutions and facilitates approval with Mortgage Director.
Performs lock and hedge duties for all Investor loan products.
Utilizes Credit Union reference tools and other resources to provide accurate and up-to-date loan program and policy information to external members and internal business partners.
Seeks ways to streamline work processes and continuously improve the Credit Union.
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
Education/Experience
High school diploma or equivalent. Minimum five years mortgage servicing experience, with investor delivery knowledge of FNMA, required.
Requirements – Skills, Job Knowledge & Abilities
Must follow the Credit Union’s written policies and procedures to ensure compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), to include completion of the registration process, use of the unique identifier and maintenance of this registration as required.
Strong customer service skills with ability to apply empathy.
Experience reviewing mortgage loan documents for post-closing quality control.
In depth knowledge of Fannie Mae and Freddie Mac reporting procedures.
Experience with delivery of first mortgages to the secondary market.
Accounts payable experience in order to monitor payment bills from escrow accounts.
Ability to use judgement and discretion when handling confidential member mortgage information.
Proficiency with Microsoft Office software.
Through understanding of real estate terminology including first, second and adjustable rate mortgages, trust deeds, rescission periods and reconveyances.
Ability to work collaboratively with other positions on the team and within the Credit Union.
Detail-oriented, with strong numerical aptitude and desire for accuracy.
Professional written and verbal communication skills.
Ability to organize and prioritize work to meet processing deadlines. Proven ability to follow through on tasks with accuracy
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
