Job Summary: The E-Commerce Shipping Agent is primarily responsible for accurately packaging and shipping donated product to customers as it is sold on the organizations e-commerce auction-based website.
Essential Functions:
Accurately pull and package orders for shipping and ensuring delivery to the correct buyer.
Accurately weigh and measure packages to determine shipping costs.
Cut down, fill in, or completely build boxes to fit uniquely shaped items and to ensure safe transportation to the buyer and ensure shipping materials are stocked.
Use smart devices to locate and pull product marked as ready to purge from the inventory system.
Operate and maintain an electric cardboard shredding machine to industry and safety standards.
Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries.
Achieve department production goals for fulfilled shipments and average sales goals.
Actively participate in team building exercises, staff meetings and have the motivation to cross train.
Attend all ongoing trainings and assist in the training of new hires when necessary.
Ensure work areas are maintained, organized, clean and safe and perform other duties as assigned.
Minimum Requirements:
High School Diploma or equivalent required.
Computer, Internet, Microsoft Office Suite and iPhone or Android experience required.
Must be able to sit or stand for extended periods of time, as well as lift to 50 lbs. with or without assistance.
Must be able to work in a warehouse atmosphere with large machinery, loud noise, dust, etc.
