The Technical Analyst’s primary focus will be working to solution, review and develop SFDC and custom extensions (as necessary) to the salesforce.com product and integrating Salesforce.com with other systems. The developer, in collaboration with the technology team will also help define how the solution will be implemented. Responsibilities include leading technical requirements gathering sessions, writing requirements and specification documents, any integration efforts and working with the solutions architect to determine the correct solution. As a key member of the IT organization, this role will be responsible and accountable for providing effective and efficient technical, functional, and reporting support for Salesforce. Overall, the SFDC Technical Analyst will need to analyze and develop solutions to business processes and changes that enable the business to function more effectively and efficiently.
The role of the Technical Analyst requires both judgment and consensus building in areas such as:
The effectiveness and efficiency of the implementation chosen,
The appropriateness of the technology recommended,
Whether the elements of the business system and its proposed implementation have been adequately communicated and understood.
Providing recommendations on when to create custom objects or customer pages vs. use out-of-the-box functionality
The role for this position is to provide strategic technical direction, and hands-on development and administration of the global Salesforce product suite of tools, including, but not limited to Sales Cloud, Service Cloud, Experience Cloud, etc. The person in this role will be an expert with Force.com web application development, Salesforce.com integration methodologies and extensions, features, designing solutions, using the Force.com API, APEX, Visualforce, Lightning Web Components (LWC), Lightning Web Response (LWR), Lightning Bolts and other tools that extend the product (e.g. Google App Engine and Amazon Web Services) including the internationalization functionality in SFDC.
What you will do
Provide overall effective development, administration, support, and best practice of Salesforce platform
Act as tiered support for high-severity and business impacting Salesforce.com related issues
Ensure work is properly documented including all key customizations and report specifications
Support and build integrations with other business applications and Salesforce.
Implementation of required functionality and (approved) customizations
Follow proper controls in the areas of security, access, separation of duties, design and release standards.
Gather requirements and support UAT sessions with business unit stakeholders (as needed)
Ensure Salesforce.com supports organizational business requirements.
Ensure high quality on time completion of all tasks, support services and verbal commitments.
Support and follow the standardized SDLC, project management and release management processes that are in place.
Collaborate with solution architect around technical and architectural guidance to align Salesforce.com solutions to business requirements.
Make effective proactive value add recommendations followed up by action leading to positive concrete results contributing to business and IT success
Design, create and manage data imports and exports; Support the creation and development of new projects/data into the Salesforce platform
Analyze business operations to understand strengths and weaknesses to determine opportunities to automate processes and functions that enable users success
Provide SFDC best practice recommendations during design phases.
Identify solution alternatives and make a recommendation as to the best implementation approach of the systems functions
Provide quality assurance on developmental and configuration changes.
Maintain Salesforce database and complete enhancements that support business processes.
Proactively communicate the status of your work to the senior SFDC analyst. Include current estimate-to-complete for your tasks, accomplishments, current workload, issues and roadblocks
Work closely with functional and technical resources during the build phase to ensure that the delivered software product will in fact fully satisfy all of the business needs for which it’s intended.
Define high level test plans and test scenarios along with acceptance criteria for all systems functions. Assist with the execution of all testing and verification of expected results.
Provide regular and consistent communication to your business contacts on status of their issues or requests
Provide proactive identification and escalation of application issues that require an increased focus or management attention
Effectively manage change control throughout the life cycle of the project
Develop all requests to make them globally acceptable, since we have one instance across the world, the business uses worldwide.
Update/manage Clarios’s development standards for SFDC.
How will you do it
Salesforce platform experience (both declarative and development) required
Strong customer service orientation
High level of personal motivation and a results-oriented approach
Excellent analytical and problem-solving skills
Strong oral and written communication skills, ability to listen carefully and adapt quickly
Communicate and negotiate the different perspectives between business and technical viewpoints to various levels of organization
5+ years of IT related experience.
Experience working with web-based technologies
Strong technical and business acumen
Detailed understanding and experience with Salesforce.com architecture and API
Advanced understanding of Salesforce.com data model including when / how to create custom objects vs. use out-of-the-box functionality
Experience integrating Salesforce.com with other applications via real-time, batch, sync / async, data import / export procedures or common ETL methodologies
Experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologies
Advanced level understanding of information systems and their use in complex organization
Visual Force, Java-Script, XML, Apex Controllers, Triggers, APIs Batch Job, Web Apps Development (Java, HTML, ASP.NET, C#), SOQL and SOSL, DemandTools, SAML Single Sign on (via Salesforce), cloud technology integration
Help manage ongoing maintenance of the Salesforce environment and conduct long-term improvement efforts to ensure compatibility with evolving mission requirements.
What we look for
Minimum of 6 years of Salesforce.com experience
3+ years Salesforce.com administration and declarative configuration
5+ years development experience with Visual Force, Java-script, Apex controllers, Triggers, Batch jobs & standard SFDC components required
5+ years platform development experience with SFDC Object design, SOQL & SOSL
3+ years’ experience with Lightning Web Components (LWC) and Lightning bolts
Knowledge/experience with Lightning Web Response (LWRs) functionality
BA/BS degree in technical field or equivalent experience required
In depth knowledge of Salesforce platform (including administration, apex, LWC, visual force, limits, bulk apex, best practices, etc.)
Knowledge/up to date on current SFDC beat practices
Knowledge of Einstein & CRM Analytics a plus.
Excellent problem solving and organizational skills
Proven experience with business process optimization
Extensive experience with Salesforce Lightning platform.
Agile Methodology experience preferred.
Angular experience is a major plus
3-5 years of experience with Salesforce API and Web Services (REST & SOAP, JSON & XML, etc.
Experience with other development languages (Java, JavaScript, C#) is a plus.
Travel up to 10%, if required by the business
This role is hybrid, based out the Glendale, WI (Milwaukee market) Clarios headquarters
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What you get:
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide market share leadership
HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
Who we are: Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
