Job Description:

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

As a Family Operations team member, you are a crucial part of the organization and a strong representation of the company's values and mission. Our ideal candidate is flexible and willing to support across all teams to ensure the best experience for our families and partners. Being self-motivated and the ability to work in a high volume, work from home environment is key to the success for our specialists. The need for compassionate, flexible, and quick-thinking individuals is essential to the overall success of our Family Operations and Billing team.
Responsibilities:

• Complete all system requests within Department Service Level Agreement (SLA).


• Maintain current department spreadsheets and trackers.


• Assist in market-related and general Champions Billing projects, as required.


• Build effective relationships with internal and external partners, including peers and Family Support.


• Complete all financial processes and maintain records for assigned sites in accordance with company and department guidelines.


• Resolve and/or escalate issues as appropriate to leadership.


• Identify and communicate process improvement opportunities.


• Cross-train on other positions and markets to allow for development and peer coverage.


• Train peers on processes as needed.


• Actively participate in one-on-one, team, and department calls/activities.


• Advocate for families and children.

Qualifications

• High School diploma or GED required.


• Bookkeeping, billing, and accounts receivable experience preferred.


• Strong digital literacy covering financial systems and general office software, including MS Office; strong excel and email skills.


• Professional verbal and written communication skills.


• Effective personal organization and time management skills.


• Learning agility, sharp attention to detail, and the ability to work independently.


• Analytical and problem-solving skills.


• Ability to prioritize work to meet deadlines.

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
  


• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).


• Feel supported in your mental health and personal growth with employee assistance programs.
  


• Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.


• ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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