The Repair Agent is a well-rounded, highly skilled repair agent who completes basic repairs. They ensure timely, effective, and accurate communication and issue resolution to both clients and employees. They maintain accurate notes and client data privacy standards within systems and utilize their systems knowledge to create the best outcomes for clients. This role promotes a positive work environment by modeling desired behaviors, maintaining an organized and welcoming space, and ensuring the safety of clients and employees. They enable an environment where diverse ideas are encouraged and where people feel comfortable sharing their knowledge. They share insights, and lead with empathy, vulnerability, courage and grace.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.

We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.


• Completes basic repairs and maintains physical condition of clients' devices.


• Performs basic triage in order to diagnose issues and evaluate repair costs.


• Determines parts needed and ensures all components necessary for the repair are present.


• Confidently recommends solutions, provides feedback. and educates clients.


• Receives devices and coordinates them to be shipped to the intake location.

• 6 months of experience in one or more of the following: sales, delivery, installation, networking, repair, or military equivalent


• Able to stand and sit for long periods of time


• Able to work in a fast-paced environment

• Industry certification in networking, repair, installation, communications, or related field


• Previous customer service experience