Job Description:

As the Installation Coordinator you will work closely with our members to get nationwide installations of medical equipment scheduled. You will be assigned a region and work closely with supply chain and Geek Squad within that region to ensure that work orders are being completed in a timely manner.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You might be asked to come into the office up to 3 days per week.

What you’ll do

• Complete assigned scheduling calls in order to consistently hit all daily and weekly goals


• Respond to daily inbound and outbound calls with Case Managers, our Members and with internal partners such as Geek Squad Health Agents


• Ensure that all work orders are routed and completed in a timely fashion that adheres to our contract agreements

Basic qualifications

• Minimum 2 years customer service experience required

Preferred qualifications

• Experience in a technical or product focused position preferred

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program


• Comprehensive benefits including tuition reimbursement, caregiver support, and more


• Generous Best Buy employee discount

About usBest Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online “Know Your Rights” Posting and Pay Transparency Nondiscrimination Provision HERE

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