The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.
Management Duties:
Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
Train mechanics in mechanical skills needed
Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
Monitor warranty procedures followed by technicians
Coordinate repair and maintenance of service equipment
Review performance of mechanics and submit report to the Service Manager
Assist the Service Manager in hiring and firing employees
Assist the Service Manager and Service Advisor in answering the phone
Major Duties and Responsibilities:
Document the customer’s service requests
Advise customers about necessary service for routine maintenance
Identify the mechanical problem by questioning the customer and doing a visual inspection or road test
Identify if the repair is warrantable and save parts when applicable
Look up Federal Recalls and Safety Checks
Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs
Contact customers about additional problems found and recommend corrective procedure
Get written authorization from the customer to perform the requested repairs
Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem
Schedule service work to be done and assign to the mechanic
Monitor repair progress to insure repairs are performed in a timely manner
Review and close repair orders
Explain the work performed to the customer and the cost
Deal with customer complaints
Education/Training or Experience:
High School graduate or GED required
Diploma from Technical College or equivalent experience required
