The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction
Advise customer on substitution or modification of part when identical replacement is not available
Utilize computer to determine part stock number and price
Demonstrate equipment to customer and explain functioning of equipment
Prepare sales slip or sales contract
Receive and fill telephone orders for parts
Inspect returned part for defects and exchange defective part or refund money
Keep inventory control on cores to be returned
Fill salesmens orders for new truck parts
Prepare wreck estimates and fax to customer
Keep display area updated, organized, and priced according to sales fliers
Keep work area neat and organized
Assist in taking physical inventory of stock
Complete training requirements for the parts department
Attend scheduled parts meetings
Education/Training or Experience:
High School diploma or GED required
Intermediate to advanced computer skills required
2 years knowledge in heavy-duty truck industry preferred
