The Back Parts Counter Sales Person will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
Fill parts orders received by telephone
Fill parts order for shop and deliver to mechanic
Inform mechanic on substitution of part when identical replacement is not available
Research availability of out-of-stock parts and issue purchase order
Review repair orders before they are closed to see that correct parts are issued
Use catalog and computer to determine part number and price
Inspect returned parts to determine if they are re-stockable before issuing credit
Maintain lubricant inventory
Assist Front Parts Counter staff when needed
Keep work area neat and organized
Complete training requirements for the parts department
Attend scheduled parts meetings
Education/Training or Experience:
High School diploma or GED; or equivalent combination of education and experience
Intermediate to advanced computer skills required
1 year of experience in the heavy-duty truck industry preferred
Personal Requirements:
The ability to read and understand information and ideas presented in writing
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to communicate information and ideas in writing or verbally so others will understand
Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
The ability to perform basic math as well as calculating figures and amounts such as discounts, interest, percentages, and statistics
Must interact well with managers, co-workers, customers, and the general public
It is preferred that the Back Parts Counter Person possess’ a valid driver’s license and meets insurability requirements with the Company’s insurance company
Must be able to work overtime as necessary
Physical Demands and Environment:
The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Daily operation of a computer and other office machines (i.e., calculator, copy machine, and computer printers)
Occasionally will work out doors in all kinds of weather
Daily employee will lift up to 75 pounds
Daily noise level is usually moderate
Frequent exposure to moving mechanical parts
Daily will sit, stand, walk, stoop, crawl, kneel, reach, handle, finger, feel, talk, hear, and see
