Job Description:

Description and Purpose

The Parts Department Trainee, designed for new hires aged 16 and 17, will assist the parts department in providing excellent customer service while learning all aspects of the parts department.

Duties and Responsibilities

 Check parts in and put away in proper locations.

 Notify appropriate parties when special-order parts arrive.

 Pull parts for customer orders and Outside sales delivery.

 Ship out parts using freight companies (LTL and ground shipping).

 Keep display area updated, organized, and priced according to sales fliers

 Keep parts area clean and uncluttered.

 Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

 Answers phone calls, providing price quotes and other information.

 Utilize computer and catalog to determine part number and price.

 Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

 Inform customer on substitution or modification of part when identical replacement is not available.

 Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

 Follows up on back-ordered parts.

 Notifies the customer when special ordered parts have been received.

 Receives payment from retail customers or obtains credit authorization.

 Ensures that the customer signs all charge sales.

 Ensures that all customers receive their copy of the invoice.

 Keeps current on new products and product updates.

 Participates with the parts manager in maintaining a lost sales tracking program.

 Complete training requirements for the parts department

Maintains professional appearance.

Attend scheduled parts meetings.

 Other tasks as assigned.

Prohibited Activities

Driving a Company Vehicle

Operating a Forklift

Using the Key Cutting Machine

Using the Flywheel Grinding Machine

Operating the Cardboard Compactors

Operating a Chop Saw

Dispensing any hazardous chemicals

Using or operating any motorized equipment including but not limited to, any tools with abrasive cutting discs or cutting blades. 

The above list is not meant to be an all-inclusive statement of every activity that the Parts Department Trainee will be restricted from doing.

Personal Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Intermediate to advanced computer skills required

 Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

It is preferred that the Parts Department Trainee possess a valid driver’s license.

Travel

No travel will be required.

Physical Demands and Environment

The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

Constantly operate a computer and other office machines such as a calculator, copy machine, and computer printers.

Occasionally will work out doors in all kinds of weather

Daily lift up to 75 pounds.

Noise level is usually moderate.

Occasionally exposed to moving and mechanical parts.

Daily will sit, stand, walk, stoop, kneel, reach, handle, feel, talk, hear, and see.

Extensive computer monitor viewing daily.

Must be able to work overtime as necessary.

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