A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth.
Essential Duties
The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems.
Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.
Demonstrating a willingness to help others and be a team member
Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company.
Provide voice of Customer feedback.
Through service and Customer relationships, build brand dedication.
Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
Effectively understand and use the Salesforce Lightning Customer Support computer system.
Qualifications
Proficient verbal and written communication and Customer relation skills.
Able to interact and effectively communicate in person and over the phone with customer and co-workers.
Present a professional image.
Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.).
Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background - is a plus.
Basic mechanical and logical solving skills are a must.
Rational decision making and problem-solving skills.
Education and Experience - one or more of the below
Experience as a co-op, internship or full/part time job in a manufacturing facility.
Experience with industrial equipment repair.
Relevant Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background equivalent to a complete, accredited apprenticeship training.
Two (2) year technical degree (Electrical/Mechanical/Electro-Mechanical/Automation) and/or 1 year of experience in a related field.
Work Environment
Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert E. Morris Company.
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed.The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while balancing multiple tasks, responsibilities and projects.
Ability to sit for prolonged period of times.
Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Benefits:
Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with annual company match, and tuition reimbursement.
Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
